What is warrantable?
JOST’s warranty covers workmanship and material, for specific information please see warranty statements. The warranty on a product begins at the truck/trailers in-service date. If you are unsure about your specific situation, please call us at 800-253-5105 or contact your regional sales rep.
What do I do with the parts I repaired?
Keep the parts until the claim is completed. JOST may need the parts back for evaluation. In the case that parts are not retained, JOST could deny the claim.
Who pays for the parts to be shipped back?
This will be on the RGR that you recieve from JOST, prepaid means that the sender pays for the freight, collect means that JOST will pay for the freight. If the claim is warrantable and you sent the freight back prepaid, please submit the freight bill to your contact at JOST and you will be reimbursed.
How do I find my assembly part number?
5th wheel assembly part numbers are on a tag on the front passenger side of the 5th wheel.
Landing gear assembly part numbers are on a nameplate below the crank handle.
How does the warranty process work?
JOST’s first concern is to get the customer back on the road.
Before doing any warranty repairs, the repair shop should contact JOST to determine the most efficient way to repair the customer vehicle. The repair company should bill the customer as if this is a normal repair. If the claim is warrantable, JOST will then reimburse the person who submitted the claim.
A claim form will need to be submitted to JOST. The warranty department will process your claim and you will be issued an RGR (return goods receipt) if the parts need to be returned for inspection. Once the parts have been received and inspected a determination will be sent to you. The whole process should take no more than 30 days.
What address do I send the failed parts to?
Do not send any parts out without a RGR number from JOST. When you submit your claim, you will receive a RGR number as well as a packing slip for shipping the parts back. The ship to address will be on this packing slip.
What information will be needed for the claim?
For the exact information needed for claims, please see the Claim Form Instructions.